Terms of Service
1. Scope of Services
Through the website leanretaileu.com, we provide customers in the European Union with product displays, order processing, sales, logistics delivery, and after-sales support. This website is intended solely for personal consumer purchases; use for illegal, infringing, or commercial resale purposes is prohibited.
2. Website Usage Rules
When using this site, you agree to provide accurate and truthful information, including your name, email address, and shipping address. You are responsible for safeguarding your account and email details; you bear sole responsibility for any losses resulting from incorrect information entry or improper account management.
Activities such as placing malicious orders, filing false complaints, attacking the website system, or posting illegal content are prohibited. We reserve the right to cancel orders and terminate services if such actions are detected.
3. Customer Support Services
We provide customer inquiries, order tracking, and after-sales assistance via email at [email protected]. We will respond to your inquiries within a reasonable timeframe.
Support covers: product information, order status, shipment tracking, and returns/exchanges.
4. Product Warranty Services
All products sold comply with relevant EU product quality regulations. If a product has a manufacturing defect, you may contact us during the warranty period, and we will provide repair, replacement, or refund options in accordance with applicable regulations.
Damage caused by misuse, normal wear and tear, or accidental impact is not covered by the warranty.
5. Service Limitations and Liability
We strive to ensure stable access to the website but do not guarantee uninterrupted operation. We are not liable for compensation regarding temporary website inaccessibility caused by server maintenance, network failures, or issues with third-party service providers.
In the event of service delays or interruptions caused by force majeure (e.g., natural disasters, war, public health emergencies, customs restrictions), we will notify customers as promptly as possible but shall not be liable for any resulting indirect losses.
6. Intellectual Property
All content on the website—including images, text, and logos—is the property of Lean Retail Germany GmbH or its licensors. No person may copy, reproduce, or use such content for commercial purposes without written permission.
7. Policy Amendments and Dispute Resolution
We reserve the right to update this service policy at any time; updated versions will be published directly on the website, and continued use of the website constitutes acceptance of the updated terms.
This service policy is governed by German law. In the event of a consumer dispute, you may submit the dispute via the EU’s Online Dispute Resolution (ODR) platform.