Terms & Returns Policy
1. Cooling-off Period (Right of Withdrawal)
You have a 14-day cooling-off period. Starting from the day you receive the goods, you may withdraw your order and request a return without providing a reason.
If you submit a withdrawal request within the cooling-off period, you have an additional 14 days to ship the goods back to us.
2. Return Conditions
Items must remain in good condition, free from obvious damage caused by the user, and include complete packaging, making them suitable for resale.
You may only inspect the goods to the extent necessary to evaluate them, similar to how you would in a physical store; if the goods show signs of wear or damage beyond what is necessary for inspection, we reserve the right to deduct an appropriate amount from the refund.
3. Refund Arrangements
Once we receive the returned goods and complete our inspection, we will issue a refund via the original payment method within 14 days.
The refund covers the price of the goods; you are responsible for the standard shipping costs associated with returns made during the cooling-off period. Any additional expedited shipping fees paid at the time of the order are non-refundable.
4. Product Defects
If the goods you receive have quality defects or were shipped incorrectly (constituting a product defect):
Please contact us as soon as possible at [email protected] and provide photographic evidence. Depending on the situation, we will offer an exchange, repair, or full refund; in such cases, we will cover the return shipping costs.
5. Exclusions
The right of withdrawal without reason does not apply to the following items:
- Items damaged or soiled due to personal use, rendering them unsuitable for resale
- Items with missing accessories or missing original packaging
6. How to Request a Return or Exchange
Please send an email to [email protected] with your order number and your request (return or exchange), and we will provide the return address and further instructions.
7. Dispute Resolution
These terms are governed by German law. In the event of a consumer dispute, you may also submit the dispute via the EU Online Dispute Resolution (ODR) platform.