Shipping Policy
I. Order Processing Time
Once a user successfully places an order and completes payment, we will process the order, pack the items, and dispatch the shipment within 5–9 business days. Business days exclude weekends and statutory holidays in the European Union; no shipping operations take place during these times. Should shipping be delayed due to special circumstances—such as inventory adjustments or holiday-related logistics suspensions—we will proactively notify the user via email.
II. International Shipping Time
Once the goods have been dispatched, the total delivery time within the European Union is 15–20 calendar days. This timeframe serves as a reference for standard shipping and is an estimate rather than an absolute guarantee.
III. Factors Affecting Shipping Time
Under normal circumstances, goods will be delivered within the estimated timeframe mentioned above. We assume no liability for breach of contract regarding shipping delays caused by the following force majeure events or objective factors:
- Delays in import/export regulatory processes, such as customs clearance inspections or tariff reviews
- Force majeure events, including extreme weather, natural disasters, or regional public incidents
- Delays in transport scheduling or transit sorting by logistics service providers
- Delays caused by user-related issues, such as incorrect delivery information, incomplete addresses, or the absence of a recipient to sign for the package
IV. Logistics Tracking and Notifications
After the order has been shipped, we will send the tracking number and tracking instructions to the user's registered email address, allowing for real-time monitoring of the shipment status. The entire shipping process is traceable, ensuring transparency in order delivery.
V. Handling Shipping Exceptions
In the event of shipping exceptions—such as stalled transit, loss, damage, or failure to deliver within the expected timeframe—users may promptly contact us via our official email address. We will immediately coordinate with the logistics provider to verify the situation and provide appropriate solutions based on the circumstances, such as investigation, reshipment, or a refund.
VI. Updates to Terms
We reserve the right to update these shipping terms at any time. Updated terms will be posted directly on our official website and will take effect immediately upon posting, without the need for individual notification to users.